FAQs – Frequently Asked Questions
We tried to answers almost all of the questions you might have. If you feel any answer that has not been covered in this list please contact us.
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How can i get ice cream from your local store?
You can order online and pick it up from our Fremont store or else call our store, place the order, pick it up from store and pay.
Is this your only store?
Yes, currently we only have a store in Fremont.
Do you have all your regular flavors?
Usually, we do carry our most popular flavors unless we have issues with procurement of any ingredients. We do update our available flavors regularly on our website.
Is pickup an option?
Yes, you can order from our website and come and pick it up the same day.
What safety measures have been implemented for team members and customers?
- Our employees will have to wear mask
- Employees are supposed to change their gloves when they serve a new customer
- Customers are not allowed to enter without mask
- We do now allow any ice cream tasting to any customers
- At any given point only 10 ppl can stay inside the store maintain 6 ft distance at all time. Others, have to wait outside.
Where do you deliver?
Currently, we deliver through out bay area. We deliver within 10 miles. Outside 10 miles will be delivered via UPS.
What if i receive my order and the dry ice is gone?
We will ensure you have enough dry ice if you have ordered with dry ice packaging. As far as the ice creams are cold to touch it can be safely stored in your freezer with the same quality.
Do you accept returns?
If ice creams are not frozen, we will reship the order to you. please email us to [email protected] and we will do whatever is right for you.
What if there is a delay in transit?
If there is any delay in delivering your order, we will keep you informed. In case of UPS, we will email your tracking number and that you can use on our website to check the current status of your order.
Does Nature’s Organic Ice Cream cater private events and weddings?
Yes, currently we can cater within bay area. We will need at least 15 days lead time.
Do you sell gift cards?
Yes, we do sell Natures gift cards for a min of $5 per card.
Does Nature’s Organic Ice Cream have vegan (non-dairy) ice cream?
We do carry vegan ice cream made with Organic coconut cream. Currently, we do have Vegan Mango, Vegan Chocolate, Vegan Lavender and Vegan Strawberry. Visit our Vegan flavor section to place your order.
Does Nature’s Organic Ice Cream have sugar-free ice cream?
Currently, we do not have sugar-free ice cream. We are working on it. Will keep you posted when we launch. You can subscribe to us in order to receive the latest updates.
Do your products contain gluten?
Few of our ice creams contain gluten. Flavors like Cookies & Cream, Birthday Cake does have gluten.
What is organic ice cream?
Our base is made of Straus Organic Cream, Organic Nonfat Milk, Organic Cane sugar, Organic Egg Yolk, Organic Sweet Cream Buttermilk. We make sure to use organic ingredients as much as possible.
I have an issue with my order, who should i contact?
Please email us at [email protected]
What's the difference between an organic ice cream and non-organic ice cream?
Unlike non-organic, organic ice cream does not have any gums, artificial emulsifiers, and artificial stabilizers apart from using organic base and ingredients wherever possible.
Do you have low sugar ice cream?
We balance our sugar level in all our flavors. So, it’s always the flavors which overpowers the ice cream.