FAQs – Frequently Asked Questions

You can order online for delivery or store pickup. Additionally, you can also walk-into our Fremont store to get ice cream by scoop or pre-packaged pints.

Yes. Additionally, we currently ship ice cream to all over SF Bay Area and you can order on our website. If you are outside the SF Bay Area and would still like ice cream to be shipped to you then please send us a note at [email protected] and our team will contact you.

Yes, we typically carry all the flavors listed on our website. As we make ice cream in small batches, sometimes we run out of certain flavors and proactively communicate with customers whose orders we are unable to fulfill.

Yes, you can order on our website and select store pick-up.

In these unprecedented times, we are taking extra precautions for the safety of both our staff and our guests.

Every day, before our staff starts their shift, we ensure they are free of any flu-like symptoms. They are also required to disclose if they came in contact with anyone who might have been infected with COVID.

Masks – Staff members are required to wear masks at all time during the production and serving process. All guests are also required to wear masks, while they are in the store.

We have considerable reduced the number of guests allowed in the store at any given time. We are also not offering any ice cream tasting to reduce contact between our staff and guests.

Finally, all the surfaces that are touched regularly are frequently sanitized.

We currently deliver across the SF Bay Area and will soon be expanding to additional areas. If you are interested in our ice cream and want it shipped outside the SF Bay Area then please email us at [email protected]

We guarantee 100% satisfaction. If you received a melted product then please do us a favor and take some photos of the damaged product and email us at [email protected]. We will do our best to fix it as soon as possible.

We do not accept returns but if you not 100% satisfied then please email us at [email protected]. We will do our best to fix it as soon as possible.

We guarantee 100% satisfaction. If there is a delay in transit and that impacts the quality of the product then we will do our best to fix it as soon as possible. Just email us at [email protected]

Yes, we cater for different events and if you are interested in Nature’s catering your next event then email us at [email protected]

Yes, we sell both Physical and Electronic gift cards. We have a $5 minimum for each gift card.

We make Vegan/Dairy-Free ice cream using organic coconut cream and other organic ingredients. Currently, we offer the following Vegan flavors – Vegan Mango, Vegan Chocolate, Vegan Lavender, Vegan Strawberry and Vegan Pina Colada. Visit our Vegan flavor section to place your order.

Currently, we do not have sugar-free ice cream. We are working on it. Will keep you posted when we launch. You can subscribe to us in order to receive the latest updates.

Most of our ice cream flavors are gluten-free. Having said that, we do use cookies and cakes in some of our flavors and as all ice cream is produced in the same facility there is a risk that our gluten-free flavors also have traces of gluten.

Organic ice cream only contains organic dairy and other ingredients. Organic ice cream is also non-GMO and does not contain artificial flavors or colors, highly processed additives and gums typically present in even the premium store brands.

Please email us at [email protected]

We are currently in the process of developing select sugar-free but 100% naturally sweetened flavors.