FAQs – Frequently Asked Questions
We tried to answers almost all of the questions you might have. If you feel any answer that has not been covered in this list please contact us.
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How can I get Nature’s ice cream?
You can order online for delivery or store pickup. Additionally, you can also walk-into our Fremont store to get ice cream by scoop or pre-packaged pints.
Is the Fremont location your only store?
Yes. Additionally, we currently ship ice cream to all over SF Bay Area and you can order on our website. If you are outside the SF Bay Area and would still like ice cream to be shipped to you then please send us a note at [email protected] and our team will contact you.
Do you carry all the flavors listed on your website?
Yes, we typically carry all the flavors listed on our website. As we make ice cream in small batches, sometimes we run out of certain flavors and proactively communicate with customers whose orders we are unable to fulfill.
Is store pick-up an option?
Yes, you can order on our website and select store pick-up.
What safety measures have been implemented for team members and customers?
In these unprecedented times, we are taking extra precautions for the safety of both our staff and our guests.
Every day, before our staff starts their shift, we ensure they are free of any flu-like symptoms. They are also required to disclose if they came in contact with anyone who might have been infected with COVID.
Masks – Staff members are required to wear masks at all time during the production and serving process. All guests are also required to wear masks, while they are in the store.
We have considerable reduced the number of guests allowed in the store at any given time. We are also not offering any ice cream tasting to reduce contact between our staff and guests.
Finally, all the surfaces that are touched regularly are frequently sanitized.
Where do you deliver?
We currently deliver across the SF Bay Area and will soon be expanding to additional areas. If you are interested in our ice cream and want it shipped outside the SF Bay Area then please email us at [email protected]
What if i receive my order and the dry ice is gone?
We guarantee 100% satisfaction. If you received a melted product then please do us a favor and take some photos of the damaged product and email us at [email protected]. We will do our best to fix it as soon as possible.
Do you accept returns?
We do not accept returns but if you not 100% satisfied then please email us at [email protected]. We will do our best to fix it as soon as possible.
What if there is a delay in transit?
We guarantee 100% satisfaction. If there is a delay in transit and that impacts the quality of the product then we will do our best to fix it as soon as possible. Just email us at [email protected]
Does Nature’s Organic Ice Cream cater private events and weddings?
Yes, we cater for different events and if you are interested in Nature’s catering your next event then email us at [email protected]
Do you sell gift cards?
Yes, we sell both Physical and Electronic gift cards. We have a $5 minimum for each gift card.
Does Nature’s Organic Ice Cream have vegan (non-dairy) ice cream?
We make Vegan/Dairy-Free ice cream using organic coconut cream and other organic ingredients. Currently, we offer the following Vegan flavors – Vegan Mango, Vegan Chocolate, Vegan Lavender, Vegan Strawberry and Vegan Pina Colada. Visit our Vegan flavor section to place your order.
Does Nature’s Organic Ice Cream have sugar-free ice cream?
Currently, we do not have sugar-free ice cream. We are working on it. Will keep you posted when we launch. You can subscribe to us in order to receive the latest updates.
Do your products contain gluten?
What is organic ice cream?
Organic ice cream only contains organic dairy and other ingredients. Organic ice cream is also non-GMO and does not contain artificial flavors or colors, highly processed additives and gums typically present in even the premium store brands.
I have an issue with my order, who should i contact?
Please email us at [email protected]
Do you have sugar free ice cream?
We are currently in the process of developing select sugar-free but 100% naturally sweetened flavors.