FAQs – Frequently Asked Questions

We tried to answers almost all of the questions you might have. If you feel any answer that has not been covered in this list please contact us.

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How can i get ice cream from your local store?

You can order online and pick it up from our Fremont store or else call our store, place the order, pick it up from store and pay.

Is this your only store?

Do you have all your regular flavors?

Is pickup an option?

What safety measures have been implemented for team members and customers?

Where do you deliver?

What if i receive my order and the dry ice is gone?

Do you accept returns?

What if there is a delay in transit?

Does Nature’s Organic Ice Cream cater private events and weddings?

Do you sell gift cards?

Does Nature’s Organic Ice Cream have vegan (non-dairy) ice cream?

Does Nature’s Organic Ice Cream have sugar-free ice cream?

Do your products contain gluten?

What is organic ice cream?

I have an issue with my order, who should i contact?

What's the difference between an organic ice cream and non-organic ice cream?

Do you have low sugar ice cream?