Privacy Policy

Scope of this Notice

Please read this privacy notice (“Notice”) carefully to understand our policies and practices regarding your personal data and how we will treat it. This Notice applies to individuals who interact with Nature’s Organic Ice Cream as consumers (“you”). This Notice explains how your personal data (which some jurisdictions may refer to as “personal information”) is collected, used, and disclosed by Nature’s Organic Ice Cream, Fremont, California, USA. and third parties acting on our behalf (collectively “Nature’s Organic Ice Cream”, “We”, Us”). It also tells you how you can access and update your personal data and make certain choices about how your personal data is used.

This Notice covers both our online and offline data collection activities, including personal data that we collect through our various channels such as websites, third-party social networks, consumer affairs, points of sale, and events where this policy is provided to you. Please note that we might combine personal data from different sources (website, offline event), including by combining personal data that were originally collected by different Nature’s Organic Ice Cream entities or Nature’s Organic Ice Cream partners. We also may combine data from third parties with data we already have.

In some instances, if you do not provide personal data to Us, We may not be able to provide you with certain products and/or services. We will indicate to you when this is the case, for example, by stating so on our registration forms.

Collection of information

All information collected by Nature’s Organic Ice Cream is provided directly from the customer or franchisee applicant. Nature’s Organic Ice Cream does not use cookies or other forms of technology to collect individual information without the explicit permission and consent of the individual whose information is being collected. Information is collected primarily through the following avenues:

  1. “Contact Us” Forms
  2. Nature’s Organic Ice Cream Mail program registration (via in-store or online sign-up, including emails you may receive from friends and/or family recommending you join Nature’s Organic Ice Cream)
  3. Online orders including products such as, but not limited to, ice creams, cakes, cupcakes, and litres, as well as Nature’s Organic Ice Cream free coupon and gift cards
  4. Social media, particularly with respect to contesting and offers

How we collect personal data about you

We collect personal data directly from you, when you choose to provide it to us. For example, We collect data when you place an order with us. We collect data when you register on one of our websites or apps. We collect data when you become a member of a loyalty program. We collect data when you sign up for our emails. We collect data from printed or digital registrations and similar forms that we collect via, for example, postal mail, in-store demos, contests, and other promotions or events. We collect data if you fill out a survey or use other tools on your websites or apps. We also collect data if you Contact Us through our website, via email, or through social media.

We collect data from you passively. For example, we use tracking tools like browser cookies and website analytics tool. We do this on our websites and in emails that we send to you. We collect data about users over time when you use this website. This includes usage and browser data. We may have third parties collect data this way.

We get data about you from other sources. For example, our affiliates and business partners may give us data about you. We may receive data from companies who compile information about shoppers and their preferences. Social media platforms may also give us data about you. We may get data about your interactions with our ads on third-party sites.

Personal data of children

We do not knowingly solicit or collect personal data from children below the age of 13. If you are a parent or legal guardian and think that your child under 13 has given Us data, you can contact Us in writing or by email as provided below under the section titled CONTACT. Please mark your inquiries “COPPA Information Request.” We do not knowingly sell the personal data of minors under the age of 16 without affirmative authorization.

Uses for your personal data

The following paragraphs describe the various purposes for which we collect and use your personal data, and the different types of personal data that are collected for each purpose. Please note that not all of the uses below will be relevant to every individual.

We use your personal data for consumer service purposes, including responding to your inquiries. This typically requires the use of certain personal contact data and information regarding the reason for your inquiry (e.g., order status, technical issue, product question/complaint, general question, etc.).

Contests, marketing, and other promotions. We may use your personal data to provide you with information about our products, event, offers or services (e.g., marketing communications or campaigns or promotions). This can be done via email, ads, SMS, phone calls, and postal mailings to the extent permitted by applicable laws. On occasion, these communications may also introduce you to other affiliated brands and partners and inform you about products, services, offers, and promotions from other companies and organizations. Some of our campaigns and promotions are run on third-party websites and/or social networks. For more information about our contests and other promotions, please see the official rules or details posted with each contest/promotion. We may use your friend’s email address to send them information you request through a “tell-a-friend” feature.

Disclosure of your personal data

The following paragraphs describe how we disclose your data.

We may share data within the Nature’s Organic Ice Cream family of companies, which includes all direct and indirect subsidiaries of parent company Nature’s Organic Ice Cream.

Service providers. We share data with our service providers. These are external companies that we use to help us run our business (e.g., order fulfilment, payment processing, fraud detection and identity verification, website operation, market research companies, support services, promotions, website development, data analysis, CRC, etc.).
Credit reporting agencies/debt collectors. To the extent permitted by applicable law, credit reporting agencies and debt collectors are external companies that we use to help Us to verify your creditworthiness (in particular for orders with invoice) or to collect outstanding invoices.

Third party companies using personal data for their own purposes. We may share data with third parties, which they may use for their own purposes. This may include their own marketing purposes. They may send or provide you with offers for products or services that may interest you. We may also permit third parties to collect data about you on our websites or apps for their own purposes.

Data protection and retention

We use reasonable and appropriate security measures as required by applicable law. The transmission of information via the Internet is, unfortunately, not completely secure, and despite our efforts to protect your personal data, We cannot guarantee the security of the data during transmission through our websites/apps. It is important that you also play a role in keeping your personal data safe and secure. When signing up for an online account, please be sure to choose an account password that would be difficult for others to guess and never reveal your password to anyone else. You are responsible for keeping this password confidential and for any use of your account. If you use a shared or public computer, never choose to have your login ID/email address or password remembered and make sure to log out of your account every time you leave the computer. You should also make use of any privacy settings or controls we provide you in our websites/apps.

Retention of personal data. We keep personal data as long as it is necessary or relevant for the practices described in this notice. We also keep personal data as otherwise required by law.

Third-Party websites and services

We may link to third-party websites or apps, including social media platforms. This Notice does not apply to, and we are not responsible for, the privacy practices of these third-party websites or apps. Please read their privacy policies carefully.

Our websites or apps may also include third-party content that collects data. This includes data collected by cookies, pixels, or other tracking tools. We do not control these third parties or their tracking tools.

Changes to this notice

If we change the way we handle your personal data, we will update this notice. We reserve the right to make changes to our practices and this notice at any time; please check back frequently to see if there have been any updates or changes to our notice.